Terms and Conditions

Effective Date: November 07, 2025

Entity: Fuelroots Microgreens

Website: https://www.fuelroots.com

1. Introduction

Welcome to Fuelroots Microgreens (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your use of our website, mobile site, and related online services (collectively, the “Service”). By accessing or using the website, placing an order, or engaging with our products, you (“User”, “Customer”, or “you”) agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not access or use the Service.

2. Legal Compliance

This Agreement is governed by the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws of India. By using the Service, you agree that you are of legal age (18 years or above) and competent to enter into a binding contract as per the Indian Contract Act, 1872.

3. Definitions

• Company / Fuelroots Microgreens: Refers to the seller and service provider operating the website.
• Products: Refers to all goods listed for sale on the website.
• Order: Refers to any request placed by a customer to purchase products through the website.
• Payment Gateway: Refers to authorized third-party services used to process payments securely.
• User Account: Refers to a personal login created by the customer to manage orders and preferences.

4. Use of the Website

• You shall not use the website for any fraudulent or unlawful activity.
• You agree not to upload or distribute harmful code, spam, or unauthorized promotional content.
• You shall not interfere with the security or performance of the website.
• You agree to provide accurate, complete, and current information during account registration and order placement.

The Company reserves the right to suspend or terminate access to the website if misuse or violation of these Terms is detected.

5. Product Information and Availability

• All products displayed on the website are subject to availability.
• Product descriptions, images, and pricing are accurate to the best of our knowledge. However, minor variations may occur due to natural differences in microgreens and display settings.
• The Company reserves the right to modify or discontinue any product at its discretion without prior notice.

6. Pricing and Payments

• All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise.
• Payment must be made in full at the time of placing the order.
• We use secure third-party payment gateways (e.g., Razorpay, PayU, Stripe) to process online payments.
• The Company does not store or have access to your full payment card details.
• In case of payment failure, orders will not be processed.

7. Order Acceptance and Cancellation

• Once an order is successfully placed, you will receive an acknowledgment via email or SMS.
• The Company reserves the right to accept or decline an order for any reason, including product unavailability, payment issues, or suspicion of fraud.
• You may cancel an order within 2 hours of placing it, provided it has not been shipped.
• Refunds for cancelled orders will be processed within 7–10 business days to the original payment method.

8. Shipping and Delivery

• We deliver products across specified serviceable locations within India.
• Delivery timelines are estimates and may vary due to factors beyond our control (weather, logistics delays, etc.).
• Customers are responsible for providing accurate delivery addresses and contact details.
• In case of delivery failure due to incorrect address or recipient unavailability, re-delivery charges may apply.

9. Return, Replacement, and Refund Policy

• Due to the perishable nature of microgreens, returns are accepted only in case of damaged, spoiled, or incorrect products.
• Customers must report issues within 24 hours of delivery with photographic evidence sent to info@fuelroots.com
• Approved refund or replacement requests will be processed within 7 working days.
• Refunds will be issued to the original mode of payment.
• The Company reserves the right to refuse refunds for claims made after the stipulated time or without valid proof.

10. Intellectual Property Rights

All website content — including text, images, graphics, trademarks, and product information — is the exclusive property of Fuelroots Microgreens. You may not copy, reproduce, modify, or distribute any part of the website without prior written consent from the Company.

11. Data Protection and Privacy

We are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023. Please refer to our detailed Privacy Policy to understand how your data is collected, processed, and protected.

12. Limitation of Liability

• To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or purchase of products.
• The Company’s total liability shall not exceed the total value of the product(s) purchased by the customer.
• The Company shall not be responsible for delays, interruptions, or system errors arising from external service providers or technical issues.

13. Indemnification

You agree to indemnify and hold harmless Fuelroots Microgreens, its affiliates, and employees from any claims, losses, damages, liabilities, or legal expenses resulting from your misuse of the Service or violation of these Terms.

14. Termination

The Company reserves the right to terminate or restrict access to the website without notice in case of:

• Breach of these Terms;
• Fraudulent or abusive behavior;
• Legal or regulatory requirements.

Upon termination, your access to the website and associated privileges will cease immediately.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, and the courts of India shall have exclusive jurisdiction over any disputes arising from or related to the use of the Service.

16. Amendments to Terms

Fuelroots Microgreens may modify these Terms from time to time to reflect changes in law, technology, or business operations. Any updates will be posted on this page with a revised “Effective Date.” Continued use of the website after such updates constitutes acceptance of the revised Terms.

17. Contact Information

Fuelroots Microgreens
Email: info@fuelroots.com
Phone: +91 733 623 3761
Address: Kozhikode, Kerala, India

For order-related support or grievances, please contact our customer service team at the email provided.