Return & Refund Policy

1. Overview

At Fuelroots Microgreens, your satisfaction and trust are our top priorities. Since our products are fresh, perishable, and grown to order, refunds and replacements are handled with care and fairness. This policy outlines the conditions under which you may be eligible for a refund or replacement.

2. Eligibility for Refunds or Replacements

Due to the delicate and perishable nature of microgreens, refunds or replacements are accepted only in the following cases:

• You received a damaged, spoiled, or incorrect product.
• The product was delivered in an unfit or unusable condition.
• Your order was incorrectly processed due to our error.

3. Conditions for Reporting an Issue

• You report the issue within 24 hours of receiving your order.
• You provide clear photos of the damaged or incorrect product, including the packaging and invoice.
• The product remains in its original packaging until verified by our team.

After verification, we will notify you of the approval or rejection of your request.

4. Non-Eligible Cases

• Delay in delivery due to incorrect address or customer unavailability.
• Dissatisfaction due to taste, texture, or personal preference (as microgreens are natural products).
• Products reported after 24 hours of delivery.
• Partial consumption of the product before reporting the issue.

5. Refund Process

• A full or partial refund will be issued to your original mode of payment within 7–10 business days.
• Alternatively, you may choose a replacement delivery or a credit coupon of equal value for your next order.
• Refund timelines may vary depending on your bank or payment gateway provider.

6. Replacements

• Replacements will be arranged at no additional cost if the product was damaged, spoiled, or incorrect.
• Replacement deliveries are typically made within 1–2 business days (depending on availability and delivery location).
• If the requested product is unavailable, you may opt for a refund or replacement with a similar product of equal value.

7. Order Cancellations

• Orders may be cancelled within 2 hours of placing them, provided the harvesting or packing process hasn’t begun.
• Once the order is packed or shipped, cancellations are no longer possible.
• Refunds for valid cancellations will be processed within 7–10 business days.

8. Bulk and Subscription Orders

• For bulk or recurring orders, cancellations or refund requests must be made at least 48 hours before the scheduled delivery date.
• Refunds or replacements for bulk orders will be reviewed case-by-case based on harvest status.

9. Contact for Refund or Replacement Requests

If you experience an issue with your order, please contact us immediately:

• Email: info@fuelroots.com
• Phone: +91 773 623 3761
• Address: Kozhikode, Kerala, India
• Please include:
  • Order ID
  • Issue details and supporting photos
  • Preferred resolution (refund or replacement)

10. Company Rights

• Fuelroots Microgreens reserves the right to refuse a refund or replacement if claims are fraudulent, incomplete, or made beyond the allowed time frame.
• Modify or update this policy at any time to comply with regulatory requirements or improve service quality.